Doellgast, V. (Forthcoming) The New Politics of Restructuring: National Industrial Relations and Local Bargaining Power in the US and German Telecommunications Industries.  European Journal of Industrial Relations. 

Doellgast, V. (2008) Collective Bargaining and High Involvement Management in Comparative Perspective: Evidence from US and German Call Centers. Industrial Relations. 47(2): 284-319 

Doellgast, V. and I. Greer. (2007) Vertical Disintegration and the Disorganization of German Industrial Relations. British Journal of Industrial Relations. 45(1): 55-76

Batt, R., V. Doellgast and H. Kwon (2006) Service Management and Employment Systems in U.S. and Indian Call Centers. In Brookings Trade Forum 2005: Offshoring White-Collar Work. S.M. Collins and L. Brainard, eds. Washington, D.C.: Brookings Institution. 

Doellgast, V. (2005) Regulating the Flexible Workplace: Union Strategies toward Call Center Outsourcing in the United States and Germany. In Neue Medien im Alltag. Befunde aus den Bereichen: Arbeit, Lernen und Freizeit. A. Schütz, S. Habscheid, W. Holly, J. Krems and G. G. Voß, eds. Berlin: Pabst-Verlag. 

Batt, R. and V. Doellgast (2004) Groups, Teams, and the Division of Labour: Interdisciplinary Perspectives on the Organization of Work. In The Oxford Handbook of Work Organization.  S. Ackroyd, R. Batt, P. Thompson and P. Tolbert, eds.  Oxford: Oxford University Press. 

Batt, R. and V. Doellgast (2002) Organizational Performance in Services. In The New Workplace: A Guide to the Human Impact of Modern Working Practices.  D. Holman, T. D. Wall, Chris W. Clegg, P. Sparrow, and A. Howard, eds.  England: Wiley & Sons Ltd.  Reprinted in Holman et al. (2004) The Essentials of the New Workplace.  England: Wiley & Sons Ltd.